Effective Date: September 9, 2026
Advanced Heating & Cooling respects your privacy. This Privacy Policy explains what information we may collect, how we use it, and when it may be shared in the course of providing heating, cooling, refrigeration, generator, and related services.
Information We Collect
We may collect information you provide directly to us when you contact us, request an estimate, schedule service, purchase equipment or services, communicate with our team, or otherwise do business with us.
This information may include:
- Your name
- Home or business address
- Email address
- Telephone or mobile number
- Service and billing information
- Information about your home, business, HVAC system, generator, refrigeration equipment, or other equipment
- Photos, measurements, model and serial numbers, and other information needed to evaluate or complete a project
- Records of estimates, appointments, service history, invoices, payments, warranties, and communications
Our website may also automatically collect limited technical information, such as IP address, browser type, device information, and website usage information through cookies, analytics, security tools, or similar technologies.
How We Use Your Information
We use customer information for legitimate business purposes, including to:
- Respond to questions and requests
- Schedule and provide service
- Prepare estimates and proposals
- Determine appropriate equipment, specifications, availability, and pricing
- Communicate about appointments, projects, service calls, estimates, invoices, payments, and warranties
- Order equipment, parts, and materials
- Register or administer manufacturer warranties
- Maintain customer and service records
- Process payments and billing
- Improve our services and customer experience
- Protect our business, customers, website, and systems
- Comply with applicable laws and legal obligations
Sharing Information
We do not sell or rent customer personal information.
We may share limited customer or project information with third parties when reasonably necessary to operate our business or provide services to you. These may include equipment manufacturers, distributors, suppliers, subcontractors, payment processors, software providers, warranty administrators, and other service providers.
For example, we may provide information about your property, existing equipment, project requirements, or proposed installation to a manufacturer, distributor, or supplier so that we can determine appropriate equipment specifications, availability, compatibility, warranty requirements, and pricing.
We may also disclose information when required by law or legal process, or when reasonably necessary to protect our rights, property, customers, employees, or others.
Business Software and Service Providers
We use third-party software platforms and service providers to help operate our business. These services may assist with functions such as customer relationship management, scheduling, dispatching, estimates, project management, customer communications, invoicing, payment processing, accounting, equipment records, and warranty administration.
Information may be stored, processed, or transmitted through these services as reasonably necessary for them to provide services on our behalf. These providers maintain their own privacy and security practices and policies.
We may change or add service providers as our business needs and technology change.
Text Messages and Customer Communications
If you provide us with a mobile telephone number, we may use it to communicate with you regarding your inquiry, appointment, estimate, service call, installation, project, invoice, warranty, or other matters related to your relationship with Advanced Heating & Cooling.
Depending on the services you request or consent you provide, communications may include automated appointment confirmations, scheduling notifications, technician arrival updates, service reminders, or similar messages.
Message frequency varies. Message and data rates may apply. You may reply STOP to an automated text message to opt out of future automated text messages. You may reply HELP for assistance.
Consent to receive marketing text messages, if offered, is not a condition of purchasing goods or services from Advanced Heating & Cooling.
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.
We may use service providers that process or transmit communications on our behalf when necessary to provide our messaging and business services.
Marketing Communications
From time to time, we may communicate with customers about services, maintenance, promotions, or other information that may be relevant to them where permitted by law.
Where consent is required for a particular type of marketing communication, we will obtain the appropriate consent. Customers may opt out of marketing communications using the instructions included with those communications.
Opting out of marketing communications does not necessarily prevent us from contacting you about an existing appointment, active project, invoice, warranty, safety issue, or other service-related matter when appropriate.
Cookies and Website Technologies
Our website may use cookies and similar technologies that help the website function, provide security, understand website traffic, and improve the visitor experience.
Third-party services used on our website may also collect information according to their own privacy policies.
You may be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.
Data Security
We use reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.
Data Retention
We may retain customer and project information for as long as reasonably necessary to provide services, maintain service and warranty records, meet accounting and tax requirements, resolve disputes, comply with legal obligations, and operate our business.
Because HVAC, generator, refrigeration, and other equipment may remain in service for many years, certain customer, equipment, installation, and service records may be retained for an extended period.
Your Choices
You may contact us if you would like to update or correct personal information we maintain about you or if you have questions about how your information is being used.
Certain information may need to be retained for legitimate business, warranty, accounting, contractual, or legal purposes.
Children’s Privacy
Our services are intended for homeowners, businesses, property owners, and other customers and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business practices, technology, or legal requirements change. The current version will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how Advanced Heating & Cooling handles your information, please contact us through the contact information provided on our website.
Advanced Heating & Cooling
Lincoln, Illinois